Shipping and Returns
Shipping and Returns
Please allow 1-3 working days for your order to be delivered. Normally orders placed before 1 pm on a business day, we aim to ship the same day. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
For shipments outside MUMBAI, the customer will have to bear additional delivery charges at actuals.
Cancellation of Order by User
Cancellation of order is permitted any time before dispatch.
The Customer would, however, have to bear transportation charges and also Bank Charges at the rate of 3%. The customer agrees not to dispute the decision made by PLAYDEZIGN and accept PLAYDEZIGN’S decision regarding the cancellation.
For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
Cancellation of Order by PLAYDEZIGN
PLAYDEZIGN reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by PLAYDEZIGN for re-delivery shall be claimed from the User.
Replacement/ Return Policy by PLAYDEZIGN
Goods once sold cannot be returned/exchanged. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of the item is made immediately at the time of delivery. The Purchaser agrees to inspect and check thoroughly the materials at the time of delivery itself. Any defect/wrong delivery shall be informed by the Purchaser immediately. No returns or replacements will be allowed after the order is processed and delivered.
If the item sent for replacement is not available, we will try to give you best possible alternatives.
To get a replacement, contact us at our customer support. We will arrange for the replacement of the item.
[A] Deliveries within MUMBAI city limits:
Laminate deliveries of order quantity of above 10 sheets of a single brand would be free of cost. Laminates with order quantity of less than 10 sheets will be delivered at an extra cost of Rs. 200/- which shall be borne by the purchaser.
Plywood, Blockboards, Flexiply, and MDF will be delivered at an extra cost of Rs.500/- per order, which shall be borne by the purchaser.
[B] Deliveries outside MUMBAI city limits:
For shipments outside MUMBAI the customer will have to bear additional delivery charges on all orders at actuals. The customer is requested to confirm the delivery charges before booking the orders.
UNLOADING AND LIFTING CHARGES
· The purchaser has to make his/her own arrangements for unloading and lifting the material delivered. On request manpower for unloading/lifting the material may be arranged by PLAYDEZIGN which shall be charged at rates mentioned below. The customer has to intimate his requirement before dispatch of material by PLAYDEZIGN.
· Prices quoted at PLAYDEZIGN do not include unloading/lifting charges.
· In case of deliveries at apartments / gated communities / office etc the customer has to get prior necessary permissions for entry of goods and for unloading.
· In the event of any damages to the walls, paints, glass, lights, electrical fittings etc at the time of unloading / lifting the damages will have to be borne by the purchaser alone.
· For lifting the goods, the staircases have to be wide enough for the materials to be lifted easily.
Rs. 3/per sheet (plywood/blockboard/MDF/particle board/door/highlighter/laminate/veneer and wallpaper roll)
Rs.5 per sheet(plywood/blockboard/MDF/particle board/door/(laminate) per floor.
For any further queries please mail us at firstname.lastname@example.org